Microsoft Dynamics 365 2022 release wave 2 plan overview (2023)

The Dynamics 365 and industry clouds release plan for the 2022 release wave 2 describes new features releasing from October 2022 through March 2023. You can either browse the release plan online or download the document as a PDF file. The PDF file also includes information about Power Apps, Power Automate, Power BI, Power Pages, Power Virtual Agents, Microsoft Dataverse, Microsoft Power Platform governance and administration, and data integration.

Download the 2022 release wave 2 PDF (last updated December 12, 2022)

The Microsoft Power Platform features coming in the 2022 release wave 2 have been summarized in a separate release plan as well as a downloadable PDF.

2022 release wave 2 overview

The 2022 release wave 2 for Dynamics 365 and industry clouds brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Customer Insights, and Microsoft Cloud for Healthcare, Financial Services, Nonprofit, Sustainability, and Retail.

Marketing

Dynamics 365 Marketing brings real-time customer journey orchestration to enable B2B brands to hyper-personalize experiences across the entire buying journey and confidently grow their marketing and customer experience programs to target up to 100M customers with up to 300M messages or interactions per month. Intuitive lead capture forms, leads nurturing hands-off automation, and a new analytics dashboard enable alignment between sales and marketing teams like never before. Organizations can reach new levels of marketing maturity with AI-powered next best content selection and increased support for business units.

Sales

Dynamics 365 Sales continues to optimize the seller experience using data and AI to help sellers prioritize their work, blending business and productivity tools to meet sellers where they are and driving in-the-moment collaboration experiences so that every seller can engage with their colleagues and customers efficiently, reclaiming their time and being more productive.

Service

Dynamics 365 Customer Service is focused on delivering the capabilities that help run contact centers optimally by providing enhancements in unified routing with features such as percentage-based routing, preferred agent routing, and longest idle routing. Customer support swarming in Microsoft Teams will help agents resolve complex cases through collaboration. Organizations can empower their customers with options to leave voicemail, call back, and dial agents directly in the voice channel. The agent experience is modernized with an enhanced conversation timeline, horizontal multisession navigation, and AI-powered conversation summary. Supervisors can view Power Virtual Agents analytics within their Omnichannel analytics dashboards.

Dynamics 365 Field Service brings new capabilities that enable organizations to better orchestrate service operations for workers. Organizations can now build and maintain location and assets for large facilities, keep their costs at bay by configuring "not to exceed" limits, and group similar incident types under "trade" for ease of management. We're also bringing optimization improvements on booking lock constraints and introducing a myriad of user experience improvements to the mobile app to continue empowering frontline workers.

Finance and operations

Dynamics 365 Finance is launching the general availability of vendor invoice OCR, which automates the reading and recognition of vendor invoices, and will continue adding capabilities for subscription billing use cases. We will integrate Tax Calculation service with Dynamics 365 Project Operations (preview) and extend Electronic Invoicing service to support new upcoming e-invoice legislations for France, Poland, and Saudi Arabia.

Dynamics 365 Supply Chain Management continues to invest in capabilities that drive agility and resilience across the supply chain. New analytics and support for multiple vendors in Planning Optimization help organizations optimize their sourcing strategies. Inventory Visibility lets organizations track real-time consumption within allocated quantities in support of promotions, special events, and new product introductions. Guided warehouse implementation and configuration experiences enable rapid reconfiguration of supply chains, and manufacturers in the process industry can use Planning Optimization for shortening their planning cycles.

Dynamics 365 Intelligent Order Management has continued to expand its ecosystem of providers and build on its continued success. We now have 14 providers that span the Supply Chain Lifecycle from order ingestion to last mile delivery. In the upcoming release we are adding support for various Order Types—back orders, subscription orders, manual orders, and purchase orders. We'll also provide the ability to simulate fulfillment so that our customers can model and understand the impact in choosing various fulfillment strategies. Finally, we have contextual collaboration features where an order can be shared with multiple stakeholders using embedded Teams.

Dynamics 365 Project Operations is continuing to invest in capabilities to empower project managers and project teams in this release wave with Project Budgeting and Time-phased forecasting, Baselines and Snapshots, and in modernizing application experiences on the web and mobile form factors. For project accountants and back-office personas, we are lighting up advanced subcontracting and subscription billing capabilities. In addition, across-the-board investments to ease the complexity of interaction patterns and uptake of modern and fluent controls are also targeted for this release wave.

Finance and Operations cross-app capabilities apply to all Finance and Operations apps, including Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Commerce, and Dynamics 365 Project Operations. We'll continue to improve the One Dynamics One Platform workstream, which focuses on enabling Finance and Operations applications on Power Platform for administrators, pro-developers, and end-users. It includes enhancements to One Admin, One Developer, and One User experiences.

Human Resources

Dynamics 365 Human Resources will bring improved efficiency by enabling HR business partners to tailor experiences and automatically complete processes where manual decisions and tasks are needed today. Improved efficiency will also be available to managers and employees by providing notifications outside of the application for benefits processes and tasks. We’ll also provide better experiences across Dynamics 365 applications by integrating employee skill, compensation, and departure information to resource managers in Project Operations.

Commerce

Dynamics 365 Commerce enables new and updated B2B experiences, including sales agreements across channels and customer-specific catalogs. Omnichannel media management features streamline workflows. Key point-of-sale investments include Store Commerce app availability for iOS and Android devices. Apple Pay and Google Pay digital wallet integration, as well as new customer support options through virtual agent and live agent integration will be available for e-commerce.

Fraud Protection

Dynamics 365 Fraud Protection will have a new TAB (Transaction Acceptance Booster) offering that allows merchants to increase their bank approval rates without having to rip and replace their incumbent fraud provider solution. Having to rip and replace a merchant’s incumbent fraud solution is costly and takes time. This feature enables the merchant to benefit from Fraud Protection TAB capabilities with minimal disruption to their business.

SMB

Dynamics 365 Business Central continues to improve the reporting capabilities for customers, including new report datasets for Excel and improvements to the Power BI reports that now will support dimensions. The Power Apps and Power Automate integration also continues to offer new capabilities for low-code development. The application will get several improvements like helping users do reverse entries in the payment reconciliation journal and several improvements to the supply chain functionality. We are taking steps forward in scaling productivity of our partners via more efficient and performant tooling for development and administration.

Connected Spaces

Dynamics 365 Connected Spaces now supports alerts and notifications via Teams or Outlook when business AI skills detect actionable patterns within a physical space. Customers can now use Connected Spaces in Germany (besides the US and UK) and connect up to 10 cameras for each Azure Stack Edge device, maximizing their existing investments in expanding Connected Spaces across their physical footprint. Customers can also leverage the Azure Stack Edge Pro 2 device for configuring Connected Spaces at the edge in addition to the existing Pro 1 devices.

Guides

Dynamics 365 Guides will continue investing in capabilities to improve collaboration experiences for authors and operators on HoloLens 2. The application will also be updated to provide more advanced content authoring workflows versioning and publishing of guides in the coming wave.

Customer Insights

Dynamics 365 Customer Insights continues to invest in accelerating customer understanding by enhancing time to value with quicker out-of-the-box insights, predictions, segments, and measures with limitless extensibility across technology ecosystems. New features will allow you to power personalized experiences with real-time insights, analytics, and activations to deliver industry-leading personalization and moments-based marketing. New features also enable ubiquitous insights that allow an integrated data flow across Microsoft Dataverse, Dynamics 365, and Power Platform for seamless workflows.

Customer Voice

Dynamics 365 Customer Voice continues to improve the overall product stability and ensure that survey owners can effectively collaborate with their peers to create effective and engaging surveys for their target audience and collect the right set of information for their respective scenarios.

Supply Chain Center

Microsoft Supply Chain Center enables organizations to take control of their supply chain and deliver a delightful customer experience. Organizations have end-to-end visibility of their supply chain, receive AI-based recommendations, and seamlessly collaborate with their teams and suppliers on the workflow, resulting in better orchestrated business processes. The composable and open approach of Supply Chain Center works with partner solutions and existing supply chain systems, providing flexibility to address urgent pain points first and helping organizations do more, with less.

Microsoft cloud for industry solutions

Microsoft Cloud for Healthcare reflects our commitment to the healthcare industry by bringing together healthcare data to empower care team collaboration and patient engagement solutions. Our investments in this release wave span Azure, Dynamics 365, and Teams. In this release wave we focus on making interoperability and integration even easier, through new Azure integration templates and Dataverse healthcare APIs. Our experiences are being enhanced with the general availability of our missed appointments model, and making the patient engagement journey more robust and focused on patient outreach, and in tracking care plans within the care management application. Lastly, the integration between the Dynamics 365 and Teams solutions within the Cloud for Healthcare will get better through the integration of the new waiting room and branding experiences.

Microsoft Cloud for Financial Services continues to invest in delivering capabilities to manage financial services data at scale and makes it easier for financial services organizations to improve their customer experience, coordinate engagement, and drive operational efficiency. For this release wave, we are expanding our current retail banking data model and adding new verticals such as wealth management and general insurance. Financial institutions will be able to improve their customer engagement by streamlining consultation appointment scheduling and intelligent customer outreach as well as wealth management and customer onboarding scenarios. We will continue to enable our ecosystem to deeply integrate with Microsoft Cloud for Financial Services.

Microsoft Cloud for Nonprofit is making it easier for fundraisers, marketers, and data analysts to build a comprehensive view of their organization's marketing campaign performance and donations. Improvements to donation import will paint a more comprehensive and up-to-date picture of your donors and supporters. A forthcoming marketing campaign performance report will help marketers assess campaign performance and ROI across Dynamics 365 Marketing and fundraising and engagement.

Microsoft Cloud for Retail will bring together solutions from some of the leading ISVs in shopper analytics and frictionless checkout domain to our cloud in a fully integrated way with our first-party solutions, thereby providing differentiated and higher value proposition to our customers. The investment in this release around retail frontline worker capabilities in terms of business contextual task management, store audits, and clienteling, enriched with powerful communication and collaboration capabilities from Microsoft Teams, will help retailers to maximize the productivity and motivation of their workforce while enabling them to provide good experiences for their shoppers. These solutions are being built on a unified, cohesive, and extensible industry-specific data model with industry-specific AI and machine learning models on top for valuable shopper insights and recommendations.

Microsoft Cloud for Sustainability delivers Microsoft and partner solutions to empower organizations in their sustainability efforts. This release reflects our commitment to expand the depth and breadth of our offering with new and enhanced features in Microsoft Sustainability Manager, Emissions Impact Dashboards for Microsoft 365 and Azure, Sustainability Data Model, as well as our better together offerings with our third-party partners. Examples of features include extending to water and waste, support for value chain emissions, additional scope 3 categories, and a sustainability action manager for carbon offsets.

Key dates for the 2022 release wave 2

These release plans describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Here are the key dates for the 2022 release wave 2.

Just like the previous release waves, we continue to call out how each feature will be enabled in your environment:

• Users, automatically: These features include changes to the user experience for users and are enabled automatically.
• Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
• Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

You can get ready with confidence knowing which features will be enabled automatically.

We’ve done this work to help you—our partners, customers, and users—drive the digital transformation of your business on your terms. We’re looking forward to engaging with you as you put these new services and capabilities to work, and we’re eager to hear your feedback as you dig in to the 2022 release wave 2 plans.

Let us know your thoughts. Share your feedback in the Microsoft Dynamics 365 community forums. We will use your feedback to make improvements.