Key Account Manager / Kundenbetreuer 100% (w/m/d) (2023)

Über die Registrierung haben Sie die Möglichkeit, Ihre Bewerbung online zu erfassen und sich für eine vakante Stellen bei einemUnternehmen von Bertelsmann oder einer Bertelsmann Stiftung oder einem ausgewählten Partnerunternehmen zu bewerben. Dabei umfasst Ihre Online-Bewerbung auch personenbezogene Daten, weshalb datenschutzrechtliche Vorschriften und insbesondere die EU Datenschutzgrundverordnung (DSGVO) Anwendung finden.

Verantwortlich für den Datenschutz bei Ihrer Online-Bewerbung sind die Bertelsmann SE & Co. KGaA, Carl-Bertelsmann-Straße 270 in 33311 Gütersloh als Betreiber des Bewerberportals und das Unternehmen oder die Stiftung oder das Partnerunternehmen, über dessen oder deren Stellenausschreibung Sie sich bewerben. Mit Eingang Ihrer Online-Bewerbung werden Ihre Daten zu Einstellungszwecken auf Grundlage des Art. 6 (1) b DSGVO und, sofern vorhanden, auf Grundlage der lokalen Vorschrift zum Beschäftigtendatenschutz verarbeitet. Für weitere Zwecke werden Ihre Daten nur dann verarbeitet, wenn es für die Erfüllung vertraglicher oder gesetzlicher Pflichten erforderlich ist oder Sie uns ausdrücklich Ihre Einwilligung erteilt haben.

Die vollständigen Informationen zum Datenschutz nach Art. 12 bis 14 DSGVO und Ihren Rechten auf Auskunft, Berichtigung, Löschung, Einschränkung der Verarbeitung, Datenübertragbarkeit und Widerspruch nach Art. 15 bis 21 DSGVO finden Sie hier .

Unabhängig von der einzelnen Online-Bewerbung können Sie an dem weltweiten Kandidatenpool und/oder dem weltweiten Interessentenpool teilnehmen, wenn Sie zu Karrieregelegenheiten kontaktiert werden möchten.

Sofern Sie bei Registrierung ankreuzen, dass Sie mit dem weltweiten Zugriff auf Ihr Bewerberprofil einverstanden sind und somit an dem weltweiten Kandidatenpool und/oder an dem weltweiten Interessentenpool von Bertelsmann und den Bertelsmann Stiftungen und den Partnerunternehmen teilnehmen, erteilen Sie mit „Akzeptieren“ Ihre datenschutzrechtliche Einwilligung. Möchten Sie hingegen nicht am Kandidatenpool und/oder Interessentenpool teilnehmen, erfolgen keine weltweiten Zugriffe und die folgende Einwilligung findet keine Anwendung. Weitere Informationen über die Datenverarbeitung können Sie den Datenschutzhinweisen entnehmen.

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Mit meiner Einwilligung in die Teilnahme am Kandidatenpool und/oder Interessentenpool erlaube ich, dass alle zugriffsberechtigten Recruiter von Unternehmen von Bertelsmann und den Bertelsmann Stiftungen und den Partnerunternehmen Zugriff auf mein Bewerberprofil erhalten können, um es auf adäquate Karriereangelegenheiten zu prüfen und mich diesbezüglich zu kontaktieren. Eine Kontaktaufnahme erlaube ich nur, wenn die Benachrichtigungsfunktion aktiviert ist.

Umfasst von meiner Einwilligung sind die allgemeinen Angaben in meinem Bewerberprofil, die je nach Nutzung der optionalen Angaben aus folgenden personenbezogenen Daten bestehen können:

  • Name/Vorname;
  • Wohnsitz;
  • Kontakt;
  • akademischer und/oder beruflicher Werdegang;
  • Qualifikationen/Zeugnisse;
  • Fähigkeiten/Sprachkenntnisse;
  • Reisebereitschaft.

Bertelsmann ist weltweit niedergelassen. Daher kann ein Zugriff auch von außerhalb der EU, einem sog. Drittland erfolgen. Die DSGVO gilt zunächst nur in der EU, sodass kein weltweit angemessenes Datenschutzniveau garantiert werden kann. Ein solches Datenschutzniveau für die Drittländer kann mit einer ge-eigneten Garantie jedoch sichergestellt werden. Als geeignete Garantie kommen etwa Standardvertragsklauseln in Betracht, die von der EU Kommission bereitgestellt werden. Von etwaigen Garantien kann ausnahmsweise abgesehen werden, wenn Sie einwilligen. Daher umfasst meine Einwilligung auch die Datenver-arbeitung durch Drittländer nach Art. 49 (1) a DSGVO.

Meine Einwilligung kann ich jederzeit mit Wirkung für die Zukunft widerrufen, indem ich über meine Profilein-stellungen die Zugriffe einschränke und/oder die Benachrichtigungsfunktion deaktiviere. Sie gilt zeitlich bis zur Löschung meines Bewerberprofils oder bis zum Widerruf. Die Einwilligung ist freiwillig. Eine Verweigerung oder ein Widerruf habt keine negativen Auswirkungen auf laufende Bewerbungsverfahren.

Version: 3.0, Veröffentlich am 20. September 2021

By registering, you can enter your application online and apply for a vacant position at a Bertelsmann company or a Bertelsmann Stiftung or at an selected Partner Company . Your online application also includes personal data, for which reason data protection provisions and in particular the EU General Data Protection Regulation (GDPR) apply.

Bertelsmann SE & Co KGaA, Carl-Bertelsmann-Straße 270 in 33311 Gütersloh, Germany as operator of the applicant portal and the company or Bertelsmann Stiftung or the partner company of the job posting for which you are applying are responsible for data protection in your online application. Upon receipt of your online application, your data will be processed for recruitment purposes on the basis of Art. 6 Para. 1 (b) GDPR and, if available, on the basis of the local regulations on the employee data protection. Your data will only be processed for further purposes if it is necessary for the fulfillment of contractual or legal obligations or if you have expressly given us your consent.

The complete information on data protection according to Art. 12 to 14 GDPR and your rights to information, correction, deletion, limitation of processing, data transferability and objection according to Art. 15 to 21 GDPR can be found here .

With my consent to participate in the candidate pool and/or prospect pool, I allow all authorized recruiters of Bertelsmann companies and the Bertelsmann Stiftungen and Partner Companies to have access to my candidate profile in order to check it for suitable career matters, and to contact me in this regard. I only allow contact if the notification function is activated.

Included in my consent are the general data in my applicant profile, which may consist of the following per-sonal data depending on the use of the optional data:

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  • Surname/first name;
  • Residence;
  • Contact;
  • Academic and/or professional background;
  • Qualifications/certificates;
  • Skills/language skills;
  • Willingness to travel.

Bertelsmann is established worldwide. Therefore, access can also take place from outside the EU, from a so-called third country. The GDPR initially only applies in the EU, so that no globally appropriate level of data protection can be guaranteed. However, efforts to ensure a similar level of data protection for third countries is underway. For example, standard contractual clauses provided by the EU Commission may qualify as a suitable guarantee. Any guarantees may exceptionally be waived if you consent to this. Therefore, my con-sent also includes data processing by third countries according to Art. 49 Para. 1 (a) GDPR.

I can revoke my consent at any time with effect for the future by restricting access via my profile settings and/or deactivating the notification function. It is valid until the deletion of my applicant profile or until revoca-tion. The consent is voluntary. A refusal or a revocation has no negative effects on current application pro-cedures.

Version: 3.0, Published September 21th, 2021

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By registering, you can enter your application online and apply for a vacant position at a Bertelsmann company or a Bertelsmann Stiftung or at an selected Partner Company . Your online application also includes personal data, for which reason data protection provisions and in particular the EU General Data Protection Regulation (GDPR) apply.

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Bertelsmann SE & Co KGaA, Carl-Bertelsmann-Straße 270 in 33311 Gütersloh, Germany as operator of the applicant portal and the company or Bertelsmann Stiftung or the partner company of the job posting for which you are applying are responsible for data protection in your online application. Upon receipt of your online application, your data will be processed for recruitment purposes on the basis of Art. 6 Para. 1 (b) GDPR and, if available, on the basis of the local regulations on the employee data protection. Your data will only be processed for further purposes if it is necessary for the fulfillment of contractual or legal obligations or if you have expressly given us your consent.

The complete information on data protection according to Art. 12 to 14 GDPR and your rights to information, correction, deletion, limitation of processing, data transferability and objection according to Art. 15 to 21 GDPR can be found here .

With my consent to participate in the candidate pool and/or prospect pool, I allow all authorized recruiters of Bertelsmann companies and the Bertelsmann Stiftungen and Partner Companies to have access to my candidate profile in order to check it for suitable career matters, and to contact me in this regard. I only allow contact if the notification function is activated.

Included in my consent are the general data in my applicant profile, which may consist of the following per-sonal data depending on the use of the optional data:

  • Surname/first name;
  • Residence;
  • Contact;
  • Academic and/or professional background;
  • Qualifications/certificates;
  • Skills/language skills;
  • Willingness to travel.

Bertelsmann is established worldwide. Therefore, access can also take place from outside the EU, from a so-called third country. The GDPR initially only applies in the EU, so that no globally appropriate level of data protection can be guaranteed. However, efforts to ensure a similar level of data protection for third countries is underway. For example, standard contractual clauses provided by the EU Commission may qualify as a suitable guarantee. Any guarantees may exceptionally be waived if you consent to this. Therefore, my con-sent also includes data processing by third countries according to Art. 49 Para. 1 (a) GDPR.

I can revoke my consent at any time with effect for the future by restricting access via my profile settings and/or deactivating the notification function. It is valid until the deletion of my applicant profile or until revoca-tion. The consent is voluntary. A refusal or a revocation has no negative effects on current application pro-cedures.

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Version: 3.0, Published September 21th, 2021

FAQs

What does a key account manager do? ›

A key account manager's main role is to retain top customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

Is Key Account Manager a high position? ›

Yes, being a key account manager is a good job.

While this position is demanding, it comes with high pay, plenty of opportunities, and professional growth. This diverse career is a great option for an individual who wants to work with people on a daily basis and directly affect their company's profits.

What is the difference between account manager and key account manager? ›

Account managers focus on maintaining customer satisfaction and loyalty to generate repeat business, while key account managers focus on developing a strategic partnership that delivers mutual value.

Is key account manager a stressful job? ›

Account management is a demanding and rewarding career, but it can also be stressful and overwhelming. You have to juggle multiple clients, projects, deadlines, budgets, and expectations, while also keeping an eye on the big picture and your long-term career goals.

Is account manager a good career? ›

If you're good with numbers and people, a job as an account manager could be a good fit for you. Besides being able to interact with a wide range of people each day, you'll enjoy strong job security and decent compensation. Below you will find reasons why a career in account management in 2021 is a fantastic choice.

What is the top salary for an account manager? ›

Account manager salaries typically range between $42,000 and $110,000 a year. The average hourly rate for account managers is $32.95 per hour. Location, education, and experience impacts how much an account manager can expect to make.

What is the highest level of account manager? ›

Effective account managers may advance on to a senior account manager or account director position, which involves overseeing several account managers. From there, some become a director of account services—a high-level role overseeing an organization's entire account management department.

Is an account manager higher than a sales executive? ›

No. Despite what the names of the positions would suggest, Account Managers and Sales Executives are often equal within a company's hierarchy. The positions usually require similar training, education and skill sets, so one is not necessarily higher ranking than the other.

Is a key account manager a senior role? ›

Since key account managers are sales professionals, they will have several years of professional experience. They often start out as junior sales managers, later become a senior sales manager and then take the route to becoming a key account manager.

Who is key account manager in hierarchy? ›

Key account managers focus on only the most valuable clients of a business. The relationship between account managers and key account managers is not hierarchical as account managers do not report to KAMs, but KAMs may sit in more senior-level roles on the same team or an adjacent team.

What is key account manager also known as? ›

Key Account Management also known as KAM or strategic account management or account management is a mechanism to uncover the true potential of Top tier Accounts (Pareto's law holds true in this case. Top ~20% of Accounts contribute ~80% of Recurring Revenue).

Who does key account manager report to? ›

Account managers usually report directly to the account director or agency director of the activity and status of accounts and transactions. An account manager may also manage a single account or a variety of accounts depending on the requirement of the company.

How do I become an account manager with no experience? ›

A great place to start in your quest to become an account manager is to seek out a mentor. Hit someone up in your company with the relevant skills and ask if you can spend some time with them every month to learn about their job.

Is it hard to be an account manager? ›

An account manager job may not be difficult for individuals with strong interpersonal and communication skills. Being an account manager entails forging relationships with others. Individuals more interested in technical, analytical roles may find an account manager role more difficult.

How many years of experience do you have as key account manager? ›

Candidates for key account manager roles usually need to have at least three years of experience in an adjacent position. Some of the most relevant positions for a future career in key account management are in sales, marketing and account management.

Do account managers travel a lot? ›

Account managers serve a critical role in businesses of all types. They work directly with customers, which often means traveling and meeting outside the office.

What are weaknesses in an account manager? ›

Bad key account managers waste time on unproductive tasks. Their activities don't align with their client's objectives. They're distracted when they should focus on how they can help clients succeed. They work on what's next, not what's most important.

What is the average age of an account manager? ›

The average age of an employed customer account manager is 47 years old.

Is account manager better than sales? ›

If you enjoy the research process and you have a talent for prospecting, a sales role may be a better career choice. If you have good negotiation skills and enjoy the process of helping customers receive their desired results, you may prefer a career in account management.

Do account managers work from home? ›

A remote account manager oversees client relationships for a brand, production company, or advertising agency. In this virtual position, you may work from home and use a phone, video conferencing, chat, or text to perform your duties.

How to negotiate salary? ›

Here are eight tips for how to negotiate a salary that can help you tactfully and confidently ask for what you want.
  1. Become familiar with industry salary trends. ...
  2. Build your case. ...
  3. Tell the truth. ...
  4. Factor in perks and benefits. ...
  5. Practice your delivery. ...
  6. Know when to wrap it up. ...
  7. Get everything in writing. ...
  8. Stay positive.
Apr 7, 2023

Are account managers in demand? ›

Are Account Manager Jobs In Demand? Yes, account manager jobs are in demand. The job market for analysts is projected to grow 5% from 2018 to 2028.

What is the highest salary in accounts? ›

Frequently Asked Questions about Accountant Salaries
  • Cisco Accountant Salary - ₹11.7 Lakhs per year.
  • Google Accountant Salary - ₹10.1 Lakhs per year.
  • Caterpillar Inc Accountant Salary - ₹9.9 Lakhs per year.
  • Qualcomm Accountant Salary - ₹9.5 Lakhs per year.
  • Ciena Accountant Salary - ₹9.5 Lakhs per year.

Do account managers do sales? ›

Sales and account management share many characteristics, but they play separate roles in your organization. On a high level, salespeople primarily focus on prospecting and closing deals, while account managers nurture these deals to become repeat customers.

How can I be a strong account manager? ›

10 Tips for Successful Key Account Management
  1. 1) Build Relationships That Acknowledge the Whole. ...
  2. 2) Be an Effective Liaison. ...
  3. 3) Understand Who Your Clients Are. ...
  4. 4) Be Proactive. ...
  5. 5) Be Reliable. ...
  6. 6) Lay out Clear Plans of Action. ...
  7. 7) Look to the Future. ...
  8. 8) Individualize Your Service.

Which is higher account manager or key account manager? ›

– That's according to Wikipedia. Typically, Key Account Managers (KAM) oversee the largest customers in your company whereas account managers are responsible for looking after the rest of your customers.

What is the difference between a sales rep and a key account manager? ›

What separates key account managers from the rest of the sales staff is they care more about the post-sale than the pre-sale. Sales reps have one job: get the client to sign the contract. After that, it's the account manager's job to keep the customer happy and satisfied with the product.

How many accounts should an account manager have? ›

Between 6 and 10 clients

A great percentage of our survey respondents believe that the ideal number of clients an account manager should handle is between 6 to 10.

What is the difference between account manager and senior account manager? ›

A senior account manager is a high-ranking professional that serves as a link between their employer and the specific customer accounts they have been assigned to handle, while an account manager performs this same function in a junior capacity.

Is key account manager the same as sales manager? ›

Difference between Key Account Manager and Sales Manager. While sales managers interact with many customers, key account managers focus on a small subset of them. They anticipate and address the needs of their organization's most valuable customers.

What are the types of key account manager? ›

What is a key account? There are two types of key accounts: 1) those that are already large, where business must be sustained and protected, and 2) those that are not yet large, but have great growth potential.

What is the difference between a key account manager and a customer success manager? ›

The CS team focuses entirely on keeping customers satisfied, while account managers also aim to grow revenue from each account. Set clear guidelines for both of these teams, and you'll be more likely to keep customer satisfaction and lifetime value at an all-time high.

What is the strength of key account manager? ›

Key Account Manager must be able to read people and connect meaningfully with a variety of personalities. They must understand that all progress is made through relationships. They must know when to take the lead in relationship development and when to enable others to take the lead.

Is key account manager higher than business development manager? ›

Once the BDM has done their thing, it is usually up to the Account Manager to take the reins. Account Managers deal with existing clientele, nurturing and attending to client needs after the initial sales/sign-up from the BDM.

Is key account manager a senior position? ›

In this role, the Senior Key Account Manager plays the role of mapping key account and monitoring competitor activities for the purpose of formulating informed strategies that will reduce business churn and give the business an edge over competition.

Is account manager a sales job? ›

Account management is a client-facing, post-sale role. Account managers typically work with a dedicated group of clients for the length of the time the client stays with the company to help achieve the client's goals and represent their company in non-support customer interactions.

How hard is being an account manager? ›

An account manager job may not be difficult for individuals with strong interpersonal and communication skills. Being an account manager entails forging relationships with others. Individuals more interested in technical, analytical roles may find an account manager role more difficult.

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